Payment and customer account

I have not received an invoice for my order

In the interest of the environment, we do not include a paper invoice in your order package. The electronic invoice is in pdf format generated by our system and automatically sent to the email you provided in your order upon delivery. If this did not

Is online debit/credit card payment safe?

Trime meets the security standards for credit cards used for online payments. Specifically, PCI DSS (Payment Card Industry Data Security Standard) standards that prevent data misuse. Card payments are made through the payment gateway of the Shopify p

Why don't we offer cash on delivery?

We believe in the quality of our products – and that’s precisely why we do not offer cash on delivery as a payment option. From a logistics perspective, cash-on-delivery shipments tend to be more demanding and less reliable – they are more likely to

WhatsApp Messages from Trime

If you use WhatsApp, you may receive messages from us regarding your orders or news and updates. Subscription Order Messages. Customers with an active subscription receive notifications before their next order is created. Three days before your order

How do I log in to my customer account?

To log in to your customer account, click the icon in the upper-right corner of our online store at mytrime.com. To log in, use the email address you provided when placing your order. After entering your email address, you’ll receive a 6-digit one-ti

What can you find in your customer account?

What can you find in your customer account?. Order Overview. You can easily view all your completed orders and check their current status. Order Details. You can view the details of each order—which products you ordered, in what quantities, and at wh